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Privacy Policy

LG LG will succeed through fair management practices and constantly developing our business skills.

LG Jeong-do Management Ethics Hotline (ethics.lg.co.kr, hereinafter “Ethics Hotline”) is committed to protecting personal data of our customers and strives to provide reliable services on this website.
According to the Article 30 of Personal Information Protection Act, Ethics Hotline hereby states our personal data processing policy, including the purpose for and method of personal data processing and the measures for data protection.

Article 1. Types of personal data to be collected and purpose of collection

Ethics Hotline shall collect personal data only to the least required extent to provide the related services.

  • (1) Types of personal data to be collected : name, e-mail address, and phone (mobile) number
  • (2) Purpose of collection and usage: to inquire about further details of the report if necessary; to let know receipt of the report; and to give reward to the whistleblower
  • (3) Anonymous reporting (not providing any personal data) is also available, but those who made anonymous report would not be able to check their report after submitting it and to be subject to rewarding.

Article 2. Period of retention and use of personal data

In principle, personal data collected by Ethics Hotline shall be retained for one year after a case is closed, except when further retention is required (e.g. for rewarding).

Article 3. Consignment and provision of personal data to a third party

Ethics Hotline shall use collected personal data only to the extent stated in “Purpose of collection;” and if required for properly handling the case, with data subject’s consent, the data can be provided to a third party as follows:

  • (1) Provision of personal data to a third party
    • Recipients: LG Electronics, LG Display, LG Innotek, LG Chem, LG Energy Solution, LG Household & Health Care,
      LG Hausys, LG Uplus, LG HelloVision, LG CNS, LG International Corp., LG MMA, LG Sports, Pantos,
      S&I, GⅡR, Hiplaza, Hi-M Solutek, Silicon Works, Farm Hannong
    • Personal data to be provided: name, e-mail address, phone (mobile) number
    • Period of retention and use: same as Article 2. Period of retention and use of personal data

Article 4. Rights and obligations of the data subject and how to exercise the rights

  • (1) Data subject shall have the right to obtain from Ethics Hotline the followings:
    • access to the personal data;
    • rectification of inaccurate personal data;
    • erasure;
    • and restriction of processing.
  • (2) Data subject can exercise the rights provided for in Paragraph (1) by mail, phone, e-mail, and/or fax; upon receiving such requests, LG shall take necessary measures without undue delay.
  • (3) Upon receiving request for rectification or erasure of personal data from data subject, LG shall neither use nor provide the personal data unless the rectification or erasure is completed.
  • (4) Data subjects can exercise the rights provided for in Paragraph (1) through their legal representative, agent, or proxy. In such cases, data subjects shall submit a proxy form according to Appendix 11 of Enforcement Decree of the Personal Information Protection Act.
  • (5) Data subject shall not violate relevant laws and regulations to breach personal data or infringe privacy of others or himself/herself that is being processed by LG.

Article 5. Technical and organizational measures to protect personal data

Ethics Hotline shall implement appropriate technical and organizational measures to ensure a level of security appropriate to the risks of accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data, including the followings:

  • (1) Technical measures

    Data of the persons who made report to Ethics Hotline shall be properly encrypted, and all necessary measures are taken to protect such data from leakage or destruction. To ensure safe processing and transfer of personal data, data protection tools (e.g. SSL) using secure encryption algorithms are applied to our network.

  • (2) Physical measures

    Intrusion prevention system is applied to prevent unauthorized access, and other technical measures are taken to ensure stability of system.

  • (3) Number of data controllers and their training

    Data controllers of Ethics Hotline shall be limited to those who are directly responsible for handling personal data. Data controllers shall use secure passwords to access to Ethics Hotline and shall receive regular trainings to boost understanding of personal data protection.

Article 6. Deletion of personal data

Ethics Hotline shall dispose of personal data without undue delay when the retention period is expired or the purpose of collection is fulfilled and therefore further retention is not required.

  • (1) Procedure

    Deletion of personal data, upon having the causes for deletion, shall be done under the supervision of the data protection officer.

  • (2) Method

    For all the personal data processed by LG is stored in electronic file form, technical measures shall be implemented to ensure permanent and unrecoverable deletion of the personal data.

Article 7. Supplementary Provisions

This policy is enacted and takes effect in November, 2014.

Article 8. Data protection officer

Ethics Hotline has designated a data protection officer to be in charge of taking protective measures for and handling complaints about personal data.

  • (1) Data protection officer
    • - Organization: LG경영정보팀
    • - Name: 신익하
    • - Title: 책임
    • - Phone number: (02)3773-0479